According to them, the way to promote the insurance industry is through prompt claim payment.
Speaking at the conference, the Principal Consultant, Carefirst, Gus Wiggle, said the organisation was committed to pioneering a new outlook in claim management to strengthen the value chain in the insurance industry.
Wiggle, who is a former Chairman of the Nigeria Insurers Association, said: “We have been seeing a trend that has become very challenging. And that trend manifested itself during the #EndSARS protests where insurance companies started reminding the insured that some of their policies will not cover their exposure.”
He assured that Carefirst Consult was established to work for both insurer and the insured. For the insured, he said, the firm intervenes to ensure that their genuine claims are paid promptly.
Also speaking, the Chairperson of Agricultural and Allied Group, Lagos Chamber of Commerce and Industry, Edobong Akpabio, said she had seen both positive and negative sides of the industry.
The positive experience, she said, was the prompt settlement of claims involving her husband’s car when he had a fatal accident.
Akpabio restated the fact that trust is a key factor to drive the industry.
The chairperson added “When trust is lost, there is no way you can make it. There is no customer satisfaction when there is no trust.”
